Information We Collect

Carneliothrex collects information to provide better services to our users exploring music creativity and genre development. We collect information in several ways when you interact with our platform.

We also collect information through cookies and similar tracking technologies to enhance your experience and understand how our services are used.

How We Use Your Information

Your information helps us provide, maintain, and improve our creativity platform. We use collected data for specific purposes that directly benefit your experience with Carneliothrex.

• Providing and maintaining our music creativity platform and genre exploration tools
• Processing your account registration and managing your user profile
• Responding to your questions, comments, and support requests
• Sending important updates about our services and platform changes
• Analyzing platform usage to improve features and user experience
• Protecting against fraud, abuse, and security threats
• Complying with legal obligations and regulatory requirements in Malaysia

Data Sharing and Disclosure

Carneliothrex may share your information in limited circumstances to provide our services effectively and comply with legal requirements. We maintain strict controls over any data sharing.

• Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, and provide customer support
• Legal Requirements: We may disclose information when required by Malaysian law, court orders, or government regulations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction
• Safety and Security: We may share information to protect the rights, property, and safety of Carneliothrex, our users, and the public
• With Consent: We may share information for other purposes with your explicit consent

All third parties we work with are contractually obligated to protect your information and use it only for specified purposes consistent with this privacy policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and administrative safeguards.

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing of our systems
• Access controls limiting employee access to personal information on a need-to-know basis
• Secure data centers with physical security measures and environmental controls
• Regular backup procedures and disaster recovery planning
• Staff training on data protection principles and security best practices

While we take extensive precautions to protect your information, no internet-based service can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

• Account Information: Retained while your account is active and for up to 3 years after account closure
• Usage Data: Typically retained for 2 years for analytics and service improvement purposes
• Creative Content: Retained according to your preferences and deleted when you remove content from your account
• Communication Records: Support communications retained for 5 years to maintain service quality
• Legal Compliance Data: Retained as required by Malaysian law and regulatory requirements

You can request deletion of your personal information at any time, subject to legal retention requirements. We will respond to deletion requests within 30 days and confirm when your data has been removed from our active systems.

Cookies and Tracking Technologies

Carneliothrex uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our platform.

• Essential Cookies: Required for basic website functionality, including login and security features
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Analytics Cookies: Provide insights into website performance and user behavior to help us improve our services

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to use some features of our platform.

International Data Transfers

While Carneliothrex operates primarily in Malaysia, some of our service providers and technical infrastructure may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place.

• We only work with countries that provide adequate data protection levels
• Contractual agreements with international partners include data protection clauses
• Regular assessments of international partners' security and privacy practices
• Compliance with Malaysian laws regarding international data transfers

Any international transfers are conducted in accordance with Malaysian Personal Data Protection Act requirements and international best practices.

Children's Privacy

Carneliothrex takes special care to protect the privacy of children. Our platform is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13 without parental consent.

For users between 13 and 18, we recommend parental involvement in reviewing this privacy policy and understanding how personal information is used on our platform.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of significant changes through appropriate channels.

• Email notifications for material changes that affect your rights
• Platform notifications when you next log in after policy updates
• Updated effective dates clearly displayed at the top of this policy
• Archive of previous policy versions available upon request

Continued use of our platform after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may close your account and discontinue using our services.